One Time Password security is an extra layer of protection on your Internet Banking service. It is easy to use, quick and portable so you can access your Internet Banking account with confidence from anywhere around the world.
What is it?
The One Time Password service creates random temporary codes that you will need to input when you log into Internet Banking. This will provide additional security to you when using Internet Banking. It comes in three different option types, each with unique advantages:
SMS text: One Time codes are sent by text message to your nominated mobile phone. Code is valid for 30 minutes.
VIP Access for Mobile: One Time codes are generated via Apple or Android phone app on your mobile phone. Code refreshes every 30 seconds.
VIP Token Security device: You carry this small keychain sized device with you. Handy for travelling overseas or in low mobile reception coverage areas. It creates a unique password code with each press of the button.
When do I need to have a One Time Password for Internet Banking?
We encourage all members to request this additional layer of security on your account. You must request this service if you choose to exceed your daily external internet banking limit of $500. Once you request this service, within 3 days, your new daily external internet banking limit will be $2,000. You will also be required to use a One Time Password every time you log in to Internet Banking.
How much does it cost?
We do not charge a fee to use your mobile phone for One Time Password via SMS text or VIP Access for Mobile. However, your mobile phone service provider may impose fees and charges for sending and receiving messages. You should contact your provider if you have any queries in relations to fees charged.
VIP Token Security devices are FREE for the first token. Replacement tokens are $20.00 each.
How do I get started?
Decide which type of One Time Password access suits you best: SMS text, VIP Access for Mobile OR VIP Token Security device. Please request a service during business hours, as we will need to reset your daily Internet Banking limit to proceed. SMS text and VIP Access for Mobile can be generated immediately for you by our Staff. If you require a VIP Token Security device, we can mail it to you or you can choose to pick it up from our office.
Remember, you will only need to register for One Time Password security — if you want a higher daily external transfer limit than $500.
How do I sign up for One Time Password service?
Please log in to Internet Banking as normal with your account number and access code. You will still be required to enter the text image test. Go to the “Other” section of Internet Banking and click on “Security Options”.
Select “Security Tokens” if you would like VIP Access for Mobile OR VIP Token Security device or “SMS One Time Passwords” if you would like SMS text.
If you chose SMS text to receive your One Time Password, a code will be sent to your mobile phone within moments of logging into Internet Banking. You will then have 30 minutes to enter the password to proceed with your Internet Banking account, by pressing the ‘Sign On’ button.
We recommend that you nominate a mobile phone number that is used by you exclusively.
We do not charge a fee for sending a One Time Password to your mobile phone. However, your mobile phone service provider may impose fees and charges for sending and receiving messages. You should contact your provider if you have any queries in relation to fees charged.
SMS text FAQs
VIP Access for Mobile
Download from the Apple or Android App store and gives you added protection by generating a unique six-digit security code every time you log in with your user name and password.
Step 1 - Download, activate and / or launch your free Verisign VIP token on your Smart Mobile Phone.
Step 2 – Please log in to Internet Banking as normal with your account number and access code. You will still be required to enter the text image test. Go to the “Other” section of internet banking and click on “Security Options”. Then click on “Request” for a token.
Once this has been completed, log off from Internet Banking and contact our office on (02) 6362 4466 during business hours. Our staff will need to enable your account with a token for a smart mobile phone.
VIP security device
The device is mailed to your address or you can collect in the branch and gives you added protection by generating a unique six-digit security code every time you log in with your user name and password.
VIP Token FAQs
Activating Your Security Token
After a staff member has set up your membership with the token, you will need to activate it. To activate your Versign VIP Token you will need to login to your Orange Credit Union account again. Please log in as normal with your account number and access code. You will still be required to enter the text image test. You will then be given the option to 'Activate' your token or 'Activate Later'. We encourage you to activate your token the first time you log on.
Step by Step process to activate your token
- Enter the Credential ID number from the App on your IPhone OR the Serial Number from the Security device
- Wait for the screen to refresh in the Verisign VIP token and then enter the One Time Password in the Enter One Time Password box.
- Wait for the screen to refresh again.
- Wait for the second One Time Password and enter it into the Enter Second One Time Password box.
- Click on Activate button. Log off from Internet Banking again in order to initiate the process
Future log-ins will only require you to enter the password code assigned at time of request.