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Mobile App Guide

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The new Orange Credit Union Mobile App provides a secure and convenient way to bank, 24/7.

Designed to be easy-to-use and light on your mobile data plan, the Orange Credit Union Mobile App is available for Android and iPhone.

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About the app

  What is the Orange Credit Union banking app?
We are excited to introduce the future of Orange Credit Union banking. The app allows you to complete everyday banking functions on your mobile phone, this ranges from making payments to accessing funds and applying for services. 
  What phones does the Orange Credit Union banking app work on?
The app will work on Android devices (version 4.1 and above) and iOS devices (iOS 7 and above). Mobile phones using a Windows operating system will not be able to use our App.
  How much does the app cost?
The app is free to download at the Google Play or Apple App Store The app does use a small amount of data, so data usage charges may apply from your mobile network provider.

Using the app

  What can I do with the Orange Credit Union banking app?

The app allows you to complete your everyday essential banking functions on your mobile phone. You can view transaction details and check account balances, transfer funds between your own accounts or to someone else's account, view products and news, establish a savings goal, and pay bills via BPAY, including setting up new billers.

The app also has a rediATM and branch locator.

Getting started

  How do I get the Orange Credit Union banking app?

You can download the app by searching the Google Play (Android) or App Store (Apple) or just use the buttons at the bottom of the page to navigate to the relevant store page.

  What do I need to register the app?

You will need to be registered for Internet Banking before being able to use the Orange Credit Union banking app. You will need to know your Member Number / Internet Banking username as well as your Internet Banking password.

If you have not registered for Internet Banking, please register here.

  How do I register the app?

When you first download the app, please press on Account Balances to register. Please log in your Internet Banking username/Member Number and Internet Banking password. You will then be asked to create a PIN or pattern. Your PIN or pattern must be a minimum of 4 digits long.

Once you’ve entered these details and created the PIN or pattern, the app will be ready to use. Note: you will only need to enter your PIN or pattern for future use of the app. 

  Is my Mobile App PIN the same as my card PIN?

Your PIN or pattern is chosen by you when you register the Mobile app and gain entry to access its secure features for the first time. Your card PIN is for use on your Redicard or Visa Debit card.

For your security, we recommend that you choose a Mobile App PIN or pattern that’s different to your card access PIN. And like your PIN, you should keep your Mobile App PIN or pattern confidential.

  Does the app require an internet connection to work?
The app will need an internet connection to register, retrieve your latest balances and transaction details and perform payment and functions.

Payment functions

  How do I report a card lost or stolen via the Orange Credit Union banking app?

The Lost or Stolen card functionality will be available in future versions of the App. If you need to report your access card Lost or Stolen, please review the Lost or Stolen Card section of this website.

  Can I make payments to BPAY via the Orange Credit Union app?

Yes. You can access all payments functions by choosing the ‘Payments’ option from the ‘Accounts’ screen. To pay a bill select the ‘BPAY’ option.

Choose the ‘Select or Create Biller’ option to select an existing biller from your ‘Biller Address Book’. Enter the amount you wish to pay and an optional description, and then select ‘Make Payment’. The payment will then be verified and a receipt issued if the payment is complete.

You can set up and save a new biller using the app by selecting the ‘Add Biller’ option from the ‘BPAY’ screen.

  Can I make transfers to other accounts using the Orange Credit Union app?

Yes. You can access all payments functions by choosing the ‘Payments’ option from the ‘Accounts’ screen. To make payments to other accounts within Australia, select the ‘Pay Anyone’ option.

Choose the ‘Select or Create Biller’ option to select an existing biller or create a new one. Enter the amount you wish to pay and an optional description, and then select ‘Make Payment’. The payment will then be verified with a ‘Payment Complete’ pop up.

You can make a payment to a new account by selecting the ‘Add Payee’ option from the ‘Pay Anyone’ screen.

Currently only transfers to domestic (Australian) accounts are supported.

To make transfers between your own accounts with Orange Credit Union, select the ‘Transfer’ option.

Choose the ‘Transfer from account’ and the ‘Transfer to account’. Enter the amount you wish to transfer and an optional description, and then select ‘Make Transfer’. The transfer will then be verified with a ‘Transfer Complete’ pop up.

  Can I set up or amend future dated transactions and recurring payments via the Orange Credit Union app?
Yes, you can set up recurring payments via any of the payment functions. However, you will need to amend existing recurring payments via Internet Banking.
  Are there payment limits for transfers made via the Orange Credit Union app?
The same limits that are in operation for Internet Banking apply to transfers made with the Mobile app.

App security

  If someone gets hold of my phone can they access my account details?
The Orange Credit Union app requires a PIN or pattern to access account details. If you lose your phone you should contact Orange Credit Union as soon as possible. We will remove your Internet Banking log in details which will prevent App log in.
  What happens if I enter my PIN or pattern incorrectly?
You will have three (3) attempts to enter the correct PIN or pattern when accessing the Orange Credit Union banking app. After three (3) unsuccessful attempts your app will go into a deregistered state. You will need to re-register the app using your Internet Banking username and Internet Banking password, and set a PIN or pattern as per the normal registration process.
  What happens if I forget my PIN or pattern?
If you cannot remember your PIN or pattern, you will need to deregister the app via the forgot log in option. This option will be visible on the screen where you normally enter your PIN or pattern. Follow the prompts to re-register your App.
  What can I do to protect my PIN or pattern?

Always:

  • Memorise your PIN or pattern as soon as possible
  • Use a number that is not obvious or can't be easily guessed. Don't use your date of birth or driver's licence number
  • Take precautions when using Mobile Banking and Payments app - dont let anyone watch you enter your PIN or pattern

You should never:

  • Tell or let anyone find out your PIN or pattern - not even family or friends
  • Record a PIN or pattern on your device or computer
  • Keep a record of the PIN or pattern with your device
  What can I do to protect my phone/device?

As with all personal belongings, take extra care to keep your phone secure and safe. There are a few things that you can do:

  • Use a strong screen lock or PIN that cannot be easily guessed
  • Keep your phone locked when you're not using it
  • Update phone operating systems as soon as updates are available
  • If possible, only use secure Wi-Fi networks
  • Ensure your phone is registered with your phone network provider
  Can I register the Orange Credit Union banking app on more than one device?
Yes. You can register the app on up to five (5) devices at any one time, including a combination of both Android and iOS devices. If you attempt to register on a sixth device, the last used app on a device will go into a deregistered state, enabling registration on the new device.

 

 

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