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Disclosure Documents

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Account Access Terms and Conditions

Read the Account Access Terms and Conditions before making a decision to open an Orange Credit Union Account and Access Facility.

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Fees and Charges Everyday Banking

Read the Fees and Charges for Everyday Banking accounts in conjunction with the Account Access Terms and Conditions before
making a decision to open an Orange Credit Union Account and Access Facility.

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Fees and Charges Lending

Read the Fees and Charges for Lending products in conjunction with the Account Access Terms and Conditions before
making a decision to open an Orange Credit Union Account and Access Facility.

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Interest Rate Schedule Banking and Deposits

A summary of Interest Rates for Orange Credit Union Banking and Deposit products.

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Interest Rate Schedule Lending

A summary of Interest Rates for Orange Credit Union Lending products.

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Financial Services Guide

We have designed this Financial Services Guide (FSG) to assist you in deciding whether to use any of the financial services we offer.

This FSG must provide you with information about:

  • our name and contact details;
  • the financial services we are authorised to provide;
  • any remuneration that we are, or any other relevant person, may be paid in relation to the financial services we offer;
  • how we deal with complaints against us.
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Summary of Accounts

Summary of Accounts & Availability of Access Facilities. This document must be read together with the Orange Credit Union Account & Access Facility Terms & Conditions and the Fees and Charges schedule.

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Customer Owned Banking Code of Practice

The Customer Owned Banking Code of Practice expresses our commitment to member benefit, community involvement,
fairer fees and member service. It sets out 10 Key Promises and specific ways we will deliver on those promises.
We undertake to comply with the Code in all our dealings with you.

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Public Disclosures

APS 330 - Public Disclosure of Prudential Information.

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Financial Hardship

If you are currently finding it difficult to meet the repayments on your loan or are concerned about your future ability to meet the repayments, please act as quickly as you can to let us know your concerns.

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