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Your security is our priority, protect yourself and your loved ones

At Orange Credit Union, we take your security seriously. We are working with our customers and the community to keep each other safe from fraudsters and scammers who are taking advantage of people's good nature and vulnerabilities, which has led to an increase in fraud and scam cases across the Orange region, and Australia. Anyone could be a target. It is important to know how to keep yourself and your loved ones safe.

Register your interest to attend our next Stay Safe Forum

Orange Credit Union is focussed on helping you keep yourself and loved ones safe from fraud and scams.

Date: Tuesday 8 November 

Time: 10:00am - 12:00pm 

Venue: Hotel Canobolas - Function rooms, 248 Summer St, Orange

Tea, coffee & refreshments provided

Register Now

 

Did you know?

In our local experience, 9 out of 10 scams rely on customers being convinced to provide personal details or access to their bank accounts to scammers. You are the best protector of your personal information. Keep them safe at all times. Do not disclose security information to anyone, no matter what they say! If you think you may have fallen victim to a scam, contact Orange Credit Union immediatly on 6362 4466. 

Stay safe from fraud and scams

According to ACCC Scamwatch, already in 2022, there has been more than $34 million lost and over 21,000 scams reported. Go to Scamwatch's scam statistics for the latest details.

What is a scam?

What is fraud?

 

Personal Security Guides

The new Personal Cyber Security Guides include three easy-to-understand guides, provided by the Australian Cyber Secuirty Centre, on how Australians can take action against common cyber threats. The guides are designed to suit all levels of experience including First Steps, Next Steps and Advanced Steps.

First Steps Guide Next Steps Guide Advanced Steps Guide Seniors Guide

Little Black Book of Scams 

The best way to protect yourself is through awareness and education. The Little Black Book of Scams is recognised internationally as an important tool for consumers and small businesses to learn about scams. 

 

Little Black Book of Scams

Real life stories – don’t be next

Susie’s story

 

Mark’s story

Susie received an urgent call from Tim, who said he was from her telephone company's security department. Tim claimed he had detected a hacker who was sending her random advertising emails with a malware (a malicious computer program) that could be used to access all of Susie's personal details. Susie agreed to receive Tim's help and downloaded and installed a computer program that gave Tim access to her computer. Over a period of time, Tim scammed Susie out of more than $90,000.

 

Mark was scammed out of $8,000 on two separate occasions by a scammer who was impersonating a fraud investigations team at a well-known financial institution. The scammer convinced the man to withdraw cash in various large amounts over a period of a couple of months and deposit the money into a bank account. The man mistakenly believed he was being helpful and compliant but instead he was unknowingly depositing his cash straight into the bank account of a scammer. Unfortunately, as cash transactions were over the counter, the money will be more difficult to recover.

Top Tips

Download our top 5 scam prevention tips here

How we protect you

Safeguarding your financial and personal information is our top priority. Orange Credit Union has a number of checks and balances available to help keep your money safe.

Learn more about what we do to protect you and your business against fraudulent transactions.

Some of our security features include:

Report a scam or fraud

If you expect a scam or fraud, contact us immediately. Trust your instincts and if you receive any suspicious calls, emails or SMS messages or notice unusual activity on your account, it is important to let us know.

If you think you have been a victim of a scam, you think your banking details have been compromised or you’re worried about fraud on your account, please contact the Orange Credit Union team immediately on 6362 4466.

  • If you contact us as soon as you are aware of suspicious activity, we will be in a better position to secure your account, prevent further loss and try to recover your money.
  • We will do what we can to help you, however in most cases we are unlikely to get your money back.
  • It is also important to report any fraud and scam activity including those you have prevented to the local Police and lodge an online report via the ACCC’s Scamwatch Service.

Share these messages to protect your friends, family and loved ones

Stay alert, stay informed and act now. We are here to help.

Feel free to come talk to us in our Orange branch at 288 Summer Street.

Call us on 6362 4466 or talk to our dedicated Orange Credit Union Fraud Team on 1300 705 750.

 

Further information and resources

Please visit the Australian Cyber Security website (cyber.gov.au) to learn more - Click here