At Orange Credit Union, we take your security seriously. We are working with our customers and the community to keep each other safe from fraudsters and scammers who are taking advantage of people's good nature and vulnerabilities, which has led to an increase in fraud and scam cases across the Orange region, and Australia. Anyone could be a target. It is important to know how to keep yourself and your loved ones safe.
Register your interest to attend our next Stay Safe ForumOrange Credit Union is focussed on helping you keep yourself and loved ones safe from fraud and scams.Date: Tuesday 8 November Time: 10:00am - 12:00pm Venue: Hotel Canobolas - Function rooms, 248 Summer St, Orange Tea, coffee & refreshments provided |
Register Now
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In our local experience, 9 out of 10 scams rely on customers being convinced to provide personal details or access to their bank accounts to scammers. You are the best protector of your personal information. Keep them safe at all times. Do not disclose security information to anyone, no matter what they say! If you think you may have fallen victim to a scam, contact Orange Credit Union immediatly on 6362 4466.
According to ACCC Scamwatch, already in 2022, there has been more than $34 million lost and over 21,000 scams reported. Go to Scamwatch's scam statistics for the latest details.
Scams are becoming more sophisticated so it is important to be aware of your actions.
Scams are when a third party deceives you into making payments, providing passwords, gaining your personal information or asking for/ getting access to your accounts.
Fraud is when a third party seeks to deceive a bank or financial institution to gain access to your money. A common example is credit card fraud where your credentials are stolen when you use your card online.
Personal Security GuidesThe new Personal Cyber Security Guides include three easy-to-understand guides, provided by the Australian Cyber Secuirty Centre, on how Australians can take action against common cyber threats. The guides are designed to suit all levels of experience including First Steps, Next Steps and Advanced Steps. |
First Steps Guide Next Steps Guide Advanced Steps Guide Seniors Guide |
Little Black Book of ScamsThe best way to protect yourself is through awareness and education. The Little Black Book of Scams is recognised internationally as an important tool for consumers and small businesses to learn about scams. |
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Susie’s story |
Mark’s story |
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Susie received an urgent call from Tim, who said he was from her telephone company's security department. Tim claimed he had detected a hacker who was sending her random advertising emails with a malware (a malicious computer program) that could be used to access all of Susie's personal details. Susie agreed to receive Tim's help and downloaded and installed a computer program that gave Tim access to her computer. Over a period of time, Tim scammed Susie out of more than $90,000. |
Mark was scammed out of $8,000 on two separate occasions by a scammer who was impersonating a fraud investigations team at a well-known financial institution. The scammer convinced the man to withdraw cash in various large amounts over a period of a couple of months and deposit the money into a bank account. The man mistakenly believed he was being helpful and compliant but instead he was unknowingly depositing his cash straight into the bank account of a scammer. Unfortunately, as cash transactions were over the counter, the money will be more difficult to recover. |
Download our top 5 scam prevention tips here.
Safeguarding your financial and personal information is our top priority. Orange Credit Union has a number of checks and balances available to help keep your money safe.
Learn more about what we do to protect you and your business against fraudulent transactions.
Some of our security features include:
If you expect a scam or fraud, contact us immediately. Trust your instincts and if you receive any suspicious calls, emails or SMS messages or notice unusual activity on your account, it is important to let us know.
If you think you have been a victim of a scam, you think your banking details have been compromised or you’re worried about fraud on your account, please contact the Orange Credit Union team immediately on 6362 4466.
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Stay alert, stay informed and act now. We are here to help.
Feel free to come talk to us in our Orange branch at 288 Summer Street.
Call us on 6362 4466 or talk to our dedicated Orange Credit Union Fraud Team on 1300 705 750.
Please visit the Australian Cyber Security website (cyber.gov.au) to learn more - Click here
24/7 Watch – We work with our fraud security team to monitor, detect and take action on scams that target our customers.