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Stay Safe


Your security is our priority  

Learn how to stay one step ahead of scammers and fraudsters.

Your local Orange Credit Union team of financial wellness champions have compiled this useful guide to help you Stay Safe.

Protect yourself and your loved ones

At Orange Credit Union, we take your security seriously. We are working with our customers and the community to keep each other safe from fraudsters and scammers who are taking advantage of people's good nature and vulnerabilities, which has led to an increase in fraud and scam cases across the Orange region and Australia. Anyone could be a target. It is important to know how to keep yourself and your loved ones safe.

We encourage you to start a conversation now, to prevent fraud and scams.

Register your interest to attend an upcoming Financial Wellness Forum

Orange Credit Union is focussed on helping you learn more about how to make the most of your money.

Our recent Stay Safe Forums were well attended and feedback has been wonderful. Thank you to those who were able to join us!

Through our community Financial Wellness forums, our team is collaborating with specialists in the industry to help the community build confidence and connect with each other. By sharing important information, together we can 'fight back' against financial crime.  

We invite you to register your interest to attend an upcoming free community Financial Wellness Forum. We plan to bring back these forums early in 2022. By registering your interest, you will be personally invited to join our next forum when the situation improves. Simply click the 'Expressions of Interest' button so we can get in touch with you. Please call Your Team Orange on 6362 4466 for further details. 

Expressions of Interest


Did you know?

In our local experience, 9 out of 10 scams rely on customers being convinced to provide personal details or access to their bank accounts to scammers. You are the best protector of your personal information. Keep them safe at all times. Do not disclose security information to anyone, no matter what they say!

Stay safe from fraud and scams

According to ACCC Scamwatch, already in 2021, there has been more than $43 million lost and over 40,000 scams reported. Go to Scamwatch's scam statistics for the latest details.

What is a scam?

What is fraud?


Personal Security Guides

The new Personal Cyber Security Guides include three easy-to-understand guides, provided by the Australian Cyber Secuirty Centre, on how Australians can take action against common cyber threats. The guides are designed to suit all levels of experience including First Steps, Next Steps and Advanced Steps.

First Steps Guide Next Steps Guide Advanced Steps Guide Seniors Guide

Real life stories – don’t be next

Susie’s story


Mark’s story

Susie received an urgent call from Tim, who said he was from her telephone company's security department. Tim claimed he had detected a hacker who was sending her random advertising emails with a malware (a malicious computer program) that could be used to access all of Susie's personal details. Susie agreed to receive Tim's help and downloaded and installed a computer program that gave Tim access to her computer. Over a period of time, Tim scammed Susie out of more than $90,000.


Mark was scammed out of $8,000 on two separate occasions by a scammer who was impersonating a fraud investigations team at a well-known financial institution. The scammer convinced the man to withdraw cash in various large amounts over a period of a couple of months and deposit the money into a bank account. The man mistakenly believed he was being helpful and compliant but instead he was unknowingly depositing his cash straight into the bank account of a scammer. Unfortunately, as cash transactions were over the counter, the money will be more difficult to recover.

Top Tips

Download our top 5 scam prevention tips here

How we protect you

Safeguarding your financial and personal information is our top priority. Orange Credit Union has a number of checks and balances available to help keep your money safe.

Learn more about what we do to protect you and your business against fraudulent transactions.

Some of our security features include:

Report a scam or fraud

If you expect a scam or fraud, contact us immediately. Trust your instincts and if you receive any suspicious calls, emails or SMS messages or notice unusual activity on your account, it is important to let us know.

If you think you have been a victim of a scam, you think your banking details have been compromised or you’re worried about fraud on your account, please contact the Orange Credit Union team immediately on 6362 4466.

  • If you contact us as soon as you are aware of suspicious activity, we will be in a better position to secure your account, prevent further loss and try to recover your money.
  • We will do what we can to help you, however in most cases we are unlikely to get your money back.
  • It is also recommended to report any fraud and scam activity including those you have prevented to the local Police and lodge an online report via the ACCC’s Scamwatch Service.

Share these messages to protect your friends, family and loved ones

Stay alert, stay informed and act now. We are here to help.

Feel free to come talk to us in our Orange branch at 288 Summer Street.

Call us on 6362 4466 or talk to our dedicated Orange Credit Union Fraud Team on 1300 705 750.


Further information and resources

Please visit the Australian Cyber Security website ( to learn more - Click here