My Credit Union

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I can’t thank the amazing team at Orange Credit Union enough. They are just wonderful, supportive and are very proactive in increasing awareness of how to prevent fraud and scams by educating the community. While I am very wary of who I am dealing with now with online purchases, I understand the value individuals can play in protecting themselves by not giving out personal details or bank account details. I was trying to organise a return flight from Darwin to Sydney and clicked on a link that I thought was QANTAS. When I called the number, I was confronted by a foreign voice advising the ticket was only $128. Alarm bells started to ring as I didn’t think this was right. When I provided my credit card details and was asked to hold the line, this just didn’t feel right. When they returned from hold, I was advised that Orange Credit Union had blocked the transaction. I proceeded to call Orange Credit Union to advise of this suspicious activity and thankfully the team advised that their system had immediately blocked two $500 transactions that were trying to be processed to an account overseas. It was the security systems at the credit union who helped save me from being out of pocket. The team acted immediately and have been trained really well. They are only too happy to help. Unfortunately, not everyone is as fortunate as me and many people lose money through financial crime. Please be careful. I want to tell my story to help others.

Karen Grant - Orange resident and Orange Credit Union customer