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How can you protect yourself against frauds and scams?

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Download My Guide from Stay Smart Online. My Guide is a personal security guide that features tips and techniques to help you stay secure when working, socialising or just browsing online.

Issues covered in My Guide include:

  • Being careful about posting to social media any photos or information about yourself, your friends or your family. You may be breaching your privacy and the privacy of those close to you. Unscrupulous people may take advantage of this information to undertake a range of unwanted activities, such as identity theft.
  • Using strong passphrases (a series of words that may be longer, easier to guess and harder to remember than traditional passwords) to protect your online accounts from people who want to steal your information.
  • Treating any unexpected message with caution. The message may be designed to trick you into giving out sensitive information such as your bank account details, credit card numbers and passwords/passphrases
  • Keeping to trusted websites so you minimise the risk of inadvertently infecting your phone or computer with malicious software such as ransomware (malicious software that locks your device and requires you pay a ransom to its distributors to be unlocked), spyware or viruses.
  • Protecting your online banking and other sensitive information by applying security updates (and using up-to-date security software on your device)
  • Applying the same rigour to securing your mobile device as you do your personal computer. Doing so minimises the risk of people gaining unwanted access to your phone or tablet and any sensitive information those devices hold.

More information

Stay Smart Online has more information on recognising scam emails, as well as information on protecting against ransomware attacks. 


Orange Credit Union will NEVER:

  • Ask you to disclose your personal banking details, your PIN, your card number or any other information on your card in an unsolicited email, SMS or telephone call; or
  • Ask you to click on a link in an email which then asks you to log in to your account and verify your details.

If you suspect you are a victim of a fraud or have any concerns about the security of your account, please contact us on (02) 6362 4466 so we can help.


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