Reset your Internet Banking password

As of 4 September 2023 the minimum password requirements for the Orange Credit Union Mobile App and Internet Banking have changed. Read more on how to reset your password

Internet Banking & Mobile App minimum password security settings have changed.

To access your Mobile App or Internet Banking services, you must reset your password.

To reset your internet banking password please follow the below instructions.

If you know your existing login details and have your mobile device with you, please follow the below steps:

1. Visit orangecu.com.au via a web browser on your mobile device (not through the mobile app) and click on the orange lock in the right-hand top corner.

2. Enter your member number and existing password, then click login. If you have forgotten your password, do not know your member number or have had too many unsuccessful login attempts, please continue to wait for a member banking specialist to assist.

3. You will be prompted to generate a SMS One-Time Password. Click on 'Get SMS' and the code will be sent to you.

4. Once you have entered the one-time password, you will be prompted to chose a new password. This new password must be a minimum of 8 characters, contain a mixture of uppercase, lowercase, numbers and symbols. 

5. Once you have finalised your new password, log into your Mobile App with your normal PIN or Face ID identification

OCU is committed to keeping our members finances safe amidst the increasing threat of cybersecurity and fraud, and we appreciate your patience.