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OCU services still available in COVID-19 lockdown

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Throughout the challeneges, Your Team Orange remains committed to supporting You. 

Delivering the best possible banking, lending and financial services help for Orange and the surrounding regions. 

Important COVID-19 health and safety information

To our valued Orange Credit Union community,

Following the latest NSW Government COVID-19 Health restrictions, the Orange, Blayney and Cabonne Local Government Areas are in lockdown from 12am, Wednesday 21 July for 7 days. Everyone must respect all advice from the NSW Health authorities to stay safe. Read more

An important requirement from NSW Health that must be adhered to is, if you have visited a COVID-19 testing clinic, once you have been tested, you must go straight home and self-isolate until you get your result, unless advised otherwise by NSW Health. Don’t stop off along the way. Read more

Orange Credit Union remains open

We wish to advise our loyal members and customers that Orange Credit Union remains open for business for all essential banking.

At Orange Credit Union, our priority is to protect our team, members, customers and the community with continued safety measures in place.

We encourage you to stay home and only visit our branch for essential banking. This means, if you can, please hold off coming into the branch until after the 7 day lockdown period. If you have been to COVID-19 testing clinic, it is a requirement that you go straight home and do not stop on the way, including visiting our branch,  You must self-isolate until you receive a negative COVID-19 test result.

If you must come in, please keep your visit short during this time and remember, all NSW Health restrictions apply including:

  • wearing a mask - anyone entering our office over age 12, must keep their mouth and nose covered,
  • using hand sanitiser,
  • keeping 1.5 metres apart as a safe social distance,
  • registering with the QR code.

There are no changes to operating hours at Orange Credit Union. 

  • Our branch continues to be open from 9:15am – 5:00pm Monday to Friday.
  • Our call centre hours will continue as normal from 8:45am – 5:30pm.

Our team is available for assistance over the phone during business hours on 6362 4466 and Internet Banking is available 24/7. Simply log on via the secure portal on our home page. If you need help with Internet Banking or setting up an Internet Banking account, please register via this online form and one of our team will contact you as soon as possible.

A reminder that if you have a debit card, cash can be easily and conveniently withdrawn from the ATMs or at point of sale (eg. Supermarkets if you are there for essential supplies).

A Digital wallet using Google Pay, Apple Pay or Samsung Pay via your smartphone linked to your savings account, can also be a convenient way to pay without your card.

Our team can also assist with home loans, car loans and personal loans over the phone and applications can be submitted online. 

We wish to remind you of a number of options for you to be able to do your banking from the comfort of your home. 

  • call our team Monday to Friday from 8:45am to 5:30pm on 6362 4466. 
  • email us at ocu@orangecu.com.au
  • Internet Banking and Mobile App – download free from Apple Store or Google Play to assist with online transfers on the same day, BPAY for bill and other payments.
  • 24/7 Phone Banking (Rediphone).

If you need any assistance with any of these banking services, please get in touch with us.

We will continue to keep you updated with news and information via our social media pages (Facebook, Instagram and LinkedIn), Mobile App news and our website news pages.

We are here to help you.

You may not always see us, especially at this time of lockdown, but we are by your side through life’s ups and downs.

Please stay tuned to our website news pages, Moble App. news and social media pages such as, Facebook, Instagram and LinkedIn for any further important updates.

Thank you for your patience and co-operation. 

We wish you all the best of health and financial wellbeing as we progress through this together.

Take care and we hope to see you all again soon.

Sincerely,

Your Team Orange Credit Union 

 

 

 

 

 


 

 

 

 

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