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Important reminder about Visa Card regular payments

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Regular payments can be either a recurring payment or an instalment payment.

A Regular Payment represents an agreement between you (the cardholder) and a merchant in which you preauthorise the merchant to bill your card account at predetermined intervals (e.g. monthly or quarterly) or at intervals as agreed by you. The amount may differ or be the same for each transaction.

You are responsible for notifying the merchant when your account details change, including a change in card number and/or change of card expiry date. Until you notify the merchant, we are required to process transactions from the merchant.

We recommend you keep a copy of any correspondence with your merchant and your earlier regular payment agreements. This correspondence will be required if your merchant does not comply with your request in a timely manner and you decide to dispute any incorrectly charged regular payments.

Any issues with your regular payments, including the failure of the merchant to act on a change in account details advice, should be taken up directly with your merchant first.

Should further assistance be required to resolve an issue between you and a merchant, contact us during business hours on (02) 6362 4466.

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