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Stay Safe

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Protect yourself and your loved ones

At Orange Credit Union, we take your security seriously. We are working with our customers and the community to keep each other safe from fraudsters and scammers who are taking advantage of people's good nature and vulnerabilities, which has led to an increase in fraud and scam cases across the Orange region and Australia. Everyone could be a target. It is important to know how to keep yourself and your loved ones safe.

We encourage you to start a conversation now, to prevent fraud and scams.

Did you know?

In our local experience, 9 out of 10 scams rely on customers be convinced to provide personal details to scammers. You are the best protector of your personal details. Keep them safe at all times. Do not disclose security information to anyone, no matter what they say!

Your local Orange Credit Union team of ‘financial wellness champions’  have compiled this guide of useful tips on how to stay safe.

Stay safe from fraud and scams

According to ACCC Scamwatch, already in 2021, there has been more than $43 million lost and over 40,000 scams reported. Go to Scamwatch's scam statistics for the latest details.

What is a scam?

  • Scams are becoming more sophisticated so it is important to be aware of your actions.
  • Scams are when a third party deceives you into making payments, providing passwords, gaining your personal information or asking for/ getting access to your accounts.

What is fraud?

  • Fraud is when a third party seeks to deceive a bank or financial institution to gain access to your money. A common example is credit card fraud where your credentials are stolen when you use your card online.

Real life stories – don’t be next

Susie’s story


Mark’s story

Susie received an urgent call from Tim, who said he was from her telephone company's security department. Tim claimed he had detected a hacker who was sending her random advertising emails with a malware (a malicious computer program) that could be used to access all of Susie's personal details. Susie agreed to receive Tim's help and downloaded and installed a computer program that gave Tim access to her computer. Over a period of time, Tim scammed Susie out of more than $90,000.


Mark was scammed out of $8,000 on two separate occasions by a scammer who was impersonating a fraud investigations team at a well-known financial institution. The scammer convinced the man to withdraw cash in various large amounts over a period of a couple of months and deposit the money into a bank account. The man mistakenly believed he was being helpful and compliant but instead he was unknowingly depositing his cash straight into the bank account of a scammer. Unfortunately, as cash transactions were over the counter, the money will be more difficult to recover.

Learn how to stay one step ahead

  • Remember, everyone can be targeted: Scammers can obtain your phone number fraudulently or from anywhere it has been publicly listed (such as in a phone book). Remember you can still receive scam calls even if you have a private number or have listed your number on the Australian Government’s Do Not Call Register.
  • Undertake software updates: Always keep your computer up-to-date with the latest software updates, anti-virus software and a good firewall.
  • Protect your details: Never give your credit card or online account details over the phone unless you made the call and you’re using a phone number from the trusted source like the organisation’s official website. Learn more about protecting your personal information.
  • Don’t give remote access to a stranger: Never give a stranger remote access to your computer, even if they claim to be from a well known business.

Know what to look out for

At Orange Credit Union, we will never:

  • Phone and ask for your PIN or password to be provided verbally or by email
  • Ask you to download any software or remotely access your computer
  • Ask you to transfer money into another 'safe' account in your name – even if we suspect fraud
  • Ask you to withdraw money
  • Send someone to your home to collect cash, your PIN or cards or cheque books, even if you are victim of fraud.

Financial institutions, government agencies and legitimate organisations will never:

  • Contact you requesting access to your device, request your passwords, security codes, PINs or other personal information via an email, text message or a phone call.

IMPORTANT: Customers have a significant role to play in keeping their personal details private at all times. Do not share your personal information with anyone, regardless of the claims being made or how convincing a third party may seem. Always call organisations back on trusted phone numbers found on their secure website. Together, we can reduce this unscrupulous crime.

How we protect you

Safeguarding your financial and personal information is our top priority. Orange Credit Union has a number of checks and balances available to help keep your money safe.

Learn more about what we do to protect you and your business against fraudulent transactions.

Some of our security features include:

  • 24/7 Watch – We work with our fraud security team to monitor, detect and take action on scams that target our customers.
  • Latest Technology – We use sophisticated systems to constantly monitor transactions and identify risks, so you can feel confident your accounts are secure.
  • Real time checks – we know your online transaction activity and normal banking experiences. Getting to know your identity can help alert us to suspicious activity. We will alert you.

Report a scam or fraud

If you expect a scam or fraud, contact us immediately. Trust your instincts and if you receive any suspicious calls, emails or SMS messages or notice unusual activity on your account, it is important to let us know.

If you think you have been a victim of a scam, you think your banking details have been compromised or you’re worried about fraud on your account, please contact the Orange Credit Union team immediately on 6362 4466.

  • If you contact us as soon as you are aware of suspicious activity, we will be in a better position to secure your account, prevent further loss and try to recover your money.
  • We will do what we can to help you, however in most cases we are unlikely to get your money back.
  • It is also recommended to report any fraud and scam activity including those you have prevented to the local Police and lodge an online report via the ACCC’s Scamwatch Service.

Share these messages to protect your friends, family and loved ones

Stay alert, stay informed and act now. We are here to help. Feel free to come talk to us in our Orange branch at 288 Summer Street or call us on 6362 4466.