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Testimonials

A better banking experience

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Orange Credit Union is completely different and better than a bank. They are like a little family and really look after you. It gave me the confidence to manage my money. There were no problems and my personal lender helped me understand what was required and the home loan process. It was all broken down and if I wanted anything clarified, it was easily explained another way which made sense to me. They are lovely, open people, so helpful and professional. The local team helped me make online transfers so I feel very safe, secure and I know they are here for me. They take extra care and live by what they say. If they say they will get back to you, they always do. It has been an amazing experience and it is comforting to know they are just here. I have since opened a bank account and make online transactions and it is so easy. I hardly need to go into the branch but when I do, they remember me. I wish I had changed to Orange Credit Union years ago. Nothing is a hassle, it is simple and so convenient. If you are insecure about money, they will guide you and you can trust them which is really important. This experience has changed my life and I feel very safe in dealing with Orange Credit Union. It has really built my financial confidence. People often have trouble with their finances and don’t know where to start but I always tell them to go see Orange Credit Union. 

Tess Peters - Orange resident

                     - Orange Credit Union home loan customer

 

Local decisions for a fast turnaround

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We would have lost our Queensland investment property without the help and fast action by Orange Credit Union. When we were let down by the big banks, we turned to Orange Credit Union who completed our home loan settlement in just two days! I was impressed by their regular communication every step of the way and we felt confident we could trust Orange Credit Union to do the right thing by us. The team at Orange Credit Union are professional, caring and can be trusted to back locals as they are locals making decisions right here for locals. I wish I had saved time and heartache by talking to Orange Credit Union first. I would definitely recommend those seeking to buy a home in the Central West region or anywhere else in Australia to talk to the friendly, reliable team at Orange Credit Union.

Jodie and Jack Fardell - Euchareena - Orange Credit Union home loan customers

 

Saved from scammers

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I can’t thank the amazing team at Orange Credit Union enough. They are just wonderful, supportive and are very proactive in increasing awareness of how to prevent fraud and scams by educating the community. While I am very wary of who I am dealing with now with online purchases, I understand the value individuals can play in protecting themselves by not giving out personal details or bank account details. I was trying to organise a return flight from Darwin to Sydney and clicked on a link that I thought was QANTAS. When I called the number, I was confronted by a foreign voice advising the ticket was only $128. Alarm bells started to ring as I didn’t think this was right. When I provided my credit card details and was asked to hold the line, this just didn’t feel right. When they returned from hold, I was advised that Orange Credit Union had blocked the transaction. I proceeded to call Orange Credit Union to advise of this suspicious activity and thankfully the team advised that their system had immediately blocked two $500 transactions that were trying to be processed to an account overseas. It was the security systems at the credit union who helped save me from being out of pocket. The team acted immediately and have been trained really well. They are only too happy to help. Unfortunately, not everyone is as fortunate as me and many people lose money through financial crime. Please be careful. I want to tell my story to help others.

Karen Grant - Orange resident and Orange Credit Union customer

 

Personal service remains the key to a good experience

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From being a staff member when there were only 6 on the staff in 1974 to watch the Credit Union grow into the business it is today is very impressive. Personal service remains the key to a good experience.

—Mrs Nerralie Boulton, Orange member since 20 June 2002

 

Other members are benefitting by me

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Knowing that other members are benefitting by me doing my Banking through the Orange Credit Union, including having my Super with Bridges.

—Mr Paul Weathersten, Orange member since 14 June 1973

 

They helped so much

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I started my banking with the Credit Union many years ago when they were working from Lords Place. I have seen many changes I have just kept using their services but I need to say they helped so much after my husband's death.

—Mrs June McAndrew, Orange member since 13 July 1984

 

Friendliness and the business moving with the times

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Friendliness and the business moving with the times - internet banking, mobile phone banking etc.

—Ms Michelle Stevenson, Orange member since 28 February 2000

 

Strong support of our community

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All of my experiences with the Credit Union over the last 20 years have all been positive. During that time the Credit Union has proven to be a solid sound financial institution and long may that continue. Its strong support of our community is one of its strengths and sets it apart from most other banking organisations.

—Ms Beverley Williams, Orange member since 27 January 1995

 

Service beyond expectation!

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I left a voicemail message on a weekend after having trouble with an ATM not dispensing. I was a little flustered and forgot to leave many details in the message. Before 9am on the following Monday I received a call from staff to assist and resolve the problem. Service beyond expectation!

—Mr Paul Whiteside, Orange member since 6 September 2000

 

OCU is client focused

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That they have maintained an interest in the local community and provide great service - you don't feel like a "'number" - OCU is client focused

—Ms Robyn Wheeler, Orange member since 22 April 1986

 

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