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Investment Account FAQs

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Below is a list of answers to some of our members most frequently asked Investment Account-related questions.

If you have a question of your own that is not covered below, then please contact us today.

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  Do I have to be a member?

Anyone can enquire or register an account with us - you don't have to be a member at the time. You will need to become a member when you successfully register the account. We are a mutual financial services organisation whose shareholders are its members, and you must be a member before you can take up a product or service with us.

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  Minimum deposit to open account

You can open a standard Term Deposit account with as little as $500. The Golden Account will require a minimum balance of $5,000.

  How do I make deposits?

Deposits for Term Deposits can only be made at the time of opening the account or at maturity. Golden Account deposits can be made at any time, with a minimum deposit of $500 unless by payroll credit.

  Withdrawals cash prior to maturity

Withdrawals cannot be made until the Term Deposit has matured. At maturity you will receive a letter advising that your term deposit will soon be due to mature, if you do not wish to change anything, your term deposit will automatically roll over for re-investment. If you wish to make any changes, you can do so up 10 working days after maturity, changes can be made in branch or by completing this form. Withdrawals from Golden Account can be made at any time, with 7 days notice.

  Matured Term Deposit procedure

You will receive a letter advising that your term deposit will soon be due to mature, if you do not wish to change anything, your term deposit will automatically roll over for re-investment. If you wish to make any changes, you can do so up to 10 working days after maturity.

  How do I stay informed?

Statements are produced at least every six months. Statement information can also be downloaded from Internet Banking at anytime. General account information is available through our Internet, Phone and Mobile banking services.

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