Mobile App Guide
The new Orange Credit Union Mobile App provides a secure and convenient way to bank, 24/7. Designed to be easy-to-use and light on your mobile data plan, the Orange Credit Union Mobile App is available for Android and iPhone. |
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About the app
What is the Orange Credit Union banking app? |
The app allows you to complete everyday banking functions on your mobile phone, this ranges from making payments to accessing funds and applying for services. |
What phones does the Orange Credit Union banking app work on? |
The app will work on Android devices (version 4.1 and above) and iOS devices (iOS 7 and above). Mobile phones using a Windows operating system will not be able to use our App. |
How much does the app cost? |
The app is free to download at the Google Play or Apple App Store The app does use a small amount of data, so data usage charges may apply from your mobile network provider. |
Using the app
What can I do with the Orange Credit Union banking app? |
The app allows you to complete your everyday essential banking functions on your mobile phone. You can view transaction details and check account balances, transfer funds between your own accounts or to someone else's account, view products and news, establish a savings goal, and pay bills via BPAY, including setting up new billers. |
Getting started
How do I get the Orange Credit Union banking app? |
You can download the app by searching the Google Play (Android) or App Store (Apple) or just use the buttons at the bottom of the page to navigate to the relevant store page. |
What do I need to register the app? |
You will need to be registered for Internet Banking before being able to use the Orange Credit Union banking app. You will need to know your Member Number / Internet Banking username as well as your Internet Banking password. If you have not registered for Internet Banking, please register here. |
How do I register the app? |
When you first download the app, please press on Account Balances to register. Please log in your Internet Banking username/Member Number and Internet Banking password. You will then be asked to create a PIN or pattern. Your PIN or pattern must be a minimum of 4 digits long. Once you’ve entered these details and created the PIN or pattern, the app will be ready to use. Note: you will only need to enter your PIN or pattern for future use of the app. |
Is my Mobile App PIN the same as my card PIN? |
Your PIN or pattern is chosen by you when you register the Mobile app and gain entry to access its secure features for the first time. Your card PIN is for use on your Visa Debit card. For your security, we recommend that you choose a Mobile App PIN or pattern that’s different to your card access PIN. And like your PIN, you should keep your Mobile App PIN or pattern confidential. |
Does the app require an internet connection to work? |
The app will need an internet connection to register, retrieve your latest balances and transaction details and perform payment and functions. |
Payment functions
How do I report a card lost or stolen via the Orange Credit Union banking app? |
If you need to report your access card Lost or Stolen, please go to the Cards menu on the App. |
Can I make payments to BPAY via the Orange Credit Union app? |
Yes. You can access all payments functions by choosing the ‘Payments’ option from the ‘Accounts’ screen. To pay a bill select the ‘BPAY’ option. Choose the ‘Select or Create Biller’ option to select an existing biller from your ‘Biller Address Book’. Enter the amount you wish to pay and an optional description, and then select ‘Make Payment’. The payment will then be verified and a receipt issued if the payment is complete. You can set up and save a new biller using the app by selecting the ‘Add Biller’ option from the ‘BPAY’ screen. |
Can I make transfers to other accounts using the Orange Credit Union app? |
Yes. You can access all payments functions by choosing the ‘Payments’ option from the ‘Accounts’ screen. To make payments to other accounts within Australia, select the 'Pay Others' option. Choose the ‘Manage Payees’ option to select an existing biller or create a new one. Enter the amount you wish to pay and an optional description, and then select ‘Make Payment’. The payment will then be verified with a ‘Payment Complete’ pop up. You can make a payment to a new account by selecting the ‘Manage Payee’ option. Currently only transfers to domestic (Australian) accounts are supported. To make transfers between your own accounts with Orange Credit Union, select the ‘Transfer’ option. Choose the ‘Transfer from account’ and the ‘Transfer to account’. Enter the amount you wish to transfer and an optional description, and then select ‘Make Transfer’. The transfer will then be verified with a ‘Transfer Complete’ pop up. |
Can I set up or amend future dated transactions and recurring payments via the Orange Credit Union app? |
Yes, you can set up recurring payments via any of the payment functions. You can manage future payments on the Future Payments screen. |
Are there payment limits for transfers made via the Orange Credit Union app? |
The same limits that are in operation for Internet Banking apply to transfers made with the Mobile app. |
App security
If someone gets hold of my phone can they access my account details? |
The Orange Credit Union app requires a PIN, pattern or biometics (fingerprint) to access account details. If you lose your phone you should contact Orange Credit Union as soon as possible. We will remove your Internet Banking log in details which will prevent App log in. |
What happens if I enter my PIN or pattern incorrectly? |
You will have three (3) attempts to enter the correct PIN or pattern when accessing the Orange Credit Union banking app. After three (3) unsuccessful attempts your app will go into a deregistered state. You will need to re-register the app using your Internet Banking username and Internet Banking password, and set a PIN, pattern or biometric as per the normal registration process. |
What happens if I forget my PIN or pattern? |
If you cannot remember your PIN or pattern, you will need to deregister the app via the forgot log in option. This option will be visible on the screen where you normally enter your PIN or pattern. Follow the prompts to re-register your App. |
What can I do to protect my PIN or pattern? |
Always:
You should never:
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What can I do to protect my phone/device? |
As with all personal belongings, take extra care to keep your phone secure and safe. There are a few things that you can do:
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Can I register the Orange Credit Union banking app on more than one device? |
Yes. You can register the app on up to five (5) devices at any one time, including a combination of both Android and iOS devices. If you attempt to register on a sixth device, the last used app on a device will go into a deregistered state, enabling registration on the new device. |
Quick links
Apply Now
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Membership
Become a member of Orange Credit Union
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Open an account
Open a Savings or Transaction Account
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Home Loan
Apply for a Home Loan
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Personal/Car Loan
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Internet Banking
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General enquiries
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Products
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New car loan
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Savings Accounts
Earn competitive interest rates.
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Everyday Accounts
Transaction accounts for everyday needs
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Investment Accounts
Term Deposits ranging from 3 to 36 months
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Insurance
Proudly partnered with QBE and Zurich
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Financial Planning
Proudly partnered with Bridges
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Travel
International travel product range
Calculators
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Loan Repayments
Enter a loan amount, interest rate and repayment frequency to calculate a repayment estimate
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Car Loan
Get an idea of how much you can borrow and your repayments
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Personal Loan
Calculate how much you might be able to borrow for personal use
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Budget Planner
Managing your budget and potential savings
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Savings Plan
Need help saving? Our Savings Plan Calculator can help
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View all calculators
Not sure where to start? Get the right tools for the job
Rates & Fees
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Home Loan
Compare our home loan interest rates
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Personal Loan
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Car Loan
Compare our personal loan rates
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Savings Account
View our savings account table
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Investment Account
View our term deposit interest rate table
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Fees & Charges
Personalised service and a fair fee structure
Special Offers
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Home Loan Special Offer
Limited time only
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Kids Super Saver
Limited time only
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Personal Loan
Limited time only
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AMIGO Credit Card
Limited time only
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View all special offers
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Orange Credit Union is completely different and better than a bank. They are like a little family and really look after you. It gave me th
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We would have lost our Queensland investment property without the help and fast action by Orange Credit Union. When we were let down by th
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I can’t thank the amazing team at Orange Credit Union enough. They are just wonderful, supportive and are very proactive in increasi
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