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Mobile Banking Guide

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Stay on top of your banking on the go with Orange Credit Union Mobile Banking:

  • View account balances and transactions
  • Transfer money and pay bills
  • Approve payments & tasks
  • Access tools and calculators
  • Find a RediATM and more.
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  What is the difference between internet banking and mobile banking?

Mobile Banking is just a simplified version of the Internet Banking service. It offers you the same great range of functionality that the Internet Banking service offered, but now from the convenience of your mobile phone.

  Where do I find my login details?

You will need to be registered for internet banking. Please contact us on (02) 6362 4466 or call into our local office to get set up

  How do I know if my mobile phone is compatible?

Mobile Banking is an Internet based service. Therefore as long as your device provides Internet access through the use of a basic web browser such as that found on the Apple iPhone or most other smartphones, you should be able to access the Mobile Banking service without an issue.

  How secure is Mobile Banking?

Mobile Banking operates upon the same high standard of security and authentication procedures that are employed for Internet Banking. No data will be stored on your phone, and in the event that you lose your handset, you can easily disable Online Banking access for your account as an added precaution. In addition, your Mobile Banking session will time out automatically after a 10 minute period of inactivity.

  Is there a cost involved with using the mobile banking service?

No. There are no additional fees or charges for using our Mobile Banking service. However, please be aware that your service provider may apply charges. To confirm these details, please contact your mobile service provider to enquire about your current data plan.

  Can I access Mobile Banking outside of Australia?

If your smartphone can access the internet outside Australia then you have access to the Mobile Banking service. To find out if you will be charged additional costs for using your phone outside Australia please contact your mobile service provider and ask them about overseas data roaming costs.

  Are there any extra tips that will help ensure my mobile banking details are secure?

If you are an iPhone user, it is highly recommended that you do not remove the default security restrictions of your iPhone, or install any applications on your device which have not been approved by Apple. Installing items not approved by Apple, or changing your default security settings - will increase your phones vulnerability to being targeted by malware.

If however you have already altered your phones security settings, or installed unapproved applications, we recommend that you consult an Apple representative to take the necessary steps to restore the device to Apple's factory firmware.

  How can I add a shortcut button to Mobile Banking on the homepage of my phone?

Every smartphone will have a different method for adding shortcuts on the home page. Please review the instructions as per your phone. The instructions for setting this up on an iPhone are as follows:

1. Open Safari
2. Navigate to
3. Press the + icon
4. Select 'Add to homescreen'

Now your iPhone homescreen menu will have a one-click shortcut to Mobile Banking.

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